1. For Both sides:
These terms govern all China train tickets booked with www.ChinaTrainTickets.Net, as CTT. All correspondence should be addressed to You accept these booking terms on behalf of all members of your party.

2. For Settle Booking and Confirmation and Issue Number:
Any Train tickets booking made or ordered by you shall be deemed to be an offer by you to purchase the relevant tickets subject to these booking conditions. No contract between you and CTT shall come into existence until CTT issues a formal final confirmation by email that they have issued the tickets you asked. For the clients who will collect the tickets at train station or ticket offices by themselves, we will send the ISSUE NUMBER to you in your final confirmation letter, it's very important for you to use it to get your ticket printed out at train stations or tickets offices. Payment in full is required at the time of making your train tickets reservation through CTT website. We accept PayPal and West Union for online Payment.

3. For Reserve Ticket and Prepayment:
The reservation will be settled formally when the full prepayment is received, and the full payment is refundable if we can’t get the tickets in the end. If we manually send PayPal prepayment request email to you, but you don't pay for it, after 24 hours - the reservation will be automatically cancelled without further notice. After you made the full payment, we will send you the final confirmation letter after china train tickets issuing date, (4 -1 day ago usually in some Chinese travel peak date, like Spring Festival, Labor Day, National Day etc.)

4. For International Train Tickets:
Full payment should be paid to settle the reservation as the International train tickets can not get any refund if you cancel it after issued. including: Beijing to Ulan Bator, Beijing to Moscow, Beijing (Nanning) to Hanoi, Beijing ( Shanghai ) to Hong Kong. etc. The passengers�? information will be showed on the ticket, so please provide all the passengers full names, nationalities and passport numbers (copies) which are necessary to book tickets. If there is some further requirement, we will email the details to you.

5. For CTT Selling Price :
CTT selling price is based on the products you selected. If you select take the issued train tickets by yourself at train station or tickets selling offices on the street, you only need to pay for the ticket face price and insurance cost from CTT, which is USD 7 or RMB 42/ per ticket. If you want we delivery the tickets to your hotel address ( or specified private address ) in China, the cost is ticket price plus insurance cost which is USD 15 /per ticket or RMB 90 /per ticket. Delivery cost is USD 5 /time or RMB 30 /time. If you want us delivery to your home ( abroad of China ), insurance cost + international delivery by DHL or TNT, FedEx = USD 100/per time.

Besides these three basic options there are some other travel products for you to choose:
1, Porter and luggage service: USD 30/per person or RMB 180/per person.
Including CTT assistant meet you at the plat form and transfer two regular size suite cases from plat form to taxi parking lot or your parking car, Extra luggage will be charged USD 5 or RMB 30/per suite case.
2, Train station to down town private transfer service: USD 30/per person. or RMB 183/per person.
including CTT sent out our driver meet you at exit of the train station and transfer you by private car (only for you and your families) to your hotel within downtown area. ( Not including luggage and porter services. )
3, Train tickets issue number Mobile Message Reminder Service: USD 5/per time or RMB 30/per time.
We will send you a mobile message with your issue number in it and this will be very convenient for you to get the ticket from the train station or ticket office show the clerk the tickets issue number in your mobile. You don't need to print out our final confirmation and take it by you.

6. For How to Get the Tickets:
There are three options concerning getting your issued tickets. When making the reservation on our website you can choose:
1, Get the train tickets at train station or ticket office on the street by yourself. At train station, free of charge, at Ticket offices, RMB 5/per ticket for service charge there.
2, Delivery the tickets to your China hotel or private China address.
3, Delivery the tickets to your home ( Outside of China ) international express delivery service if you ask CTT to deliver your tickets to your country, you should accordingly choose this service item. USD 100/per time. If you ask CTT delivery the tickets to abroad, you totally understood the risk of delays of international express delivered mails, if it delayed by them, it's not our responsibility and you can not ask our refund. Usually it will take 7 days to reach you. ( US, Europe, Hong Kong ) other area may longer.

7. For PayPal Payment Tax:
There will be an additional 4.4% tax and 0.3USD transaction fee for each transaction added to the totally cost as per PayPal’s tax policy. If you want refund a 2 month ago payment, there will be a 4.4% transaction fee and USD0.3 transaction fee deducted from your refund money, it's by PayPal refund policy. Within 2 month there will be no 4 % tax and USD0.3 transaction fee on your refund money. It's PayPal’s tax, nothing to do with CTT.

8. For Late Bookings:
Bookings after China train tickets issuing date (20 days - 4 Day before your departure date, it depends on China Railway Bureau’s Order) We call it late bookings and it is hard to get these tickets, but we will try our best to help you. If we can’t get the train tickets finally, we will refund your full payment 24 hours ago before your train departure time. CTT will be not responsible for not get the tickets in the end. If the clients want to cancel the paid late bookings, he must inform us and confirm with us that we haven't get the tickets. If we haven't get the tickets, we will fully refund you the payment, if we have already get the tickets we can not refund nor change your tickets, but you can go to China Train Station to cancel it and get the 80% refund of the tickets face price before train departs. (80% refund is not CTT selling price, but the face price's. The lose will be on your own responsibility )

9. Cancellation Policy:
If CTT have not issued your train tickets (Usually it will be 20 - 12 Days ago before your departure date ), you can cancel at anytime and CTT will fully refund your payment. Cancellation made by clients within 7 days (168 hours) before departure time for final confirmed bookings, Clients can not get any refund from us. Since we have express delivered the tickets to your hotel and we can not get them back to cancel at train station in time, but you could get it and cancel at train station by yourself. There are different cancellation policies. If you cancel the tickets out of 48 hour before the train departure time, then you will get a 95% face price form the train authorities; if you cancel the tickets between 48 hours and 24 hours before the train departure time, then you can get a 90% face price form the train authorities; if you cancel the tickets with 24 hours before the train departure time, then you can get a 80% face price form the train authorities. The refund money will be going to our account first and you must let us know when the money come back we will refund the 80% face price money to your Paypal account. If you can not go to train station to cancel the tickets, we can send our guy to pick up it at your hotel and cancel it for you at train station, but it is USD 80 per time for the service. Service charge will be deducted from the refund. Cancellation made by clients out of 7 days (168 hours) for final confirmed bookings, the cancellation charge is 40% of CTT selling price, (Since our guys have to go to train stations to cancel your bookings ) you can get a 60% refund of the CTT selling price. Clients must provide the passport copies or scans for all passengers which are necessary to make the cancellation. If not provide above copies before 7 days, CTT can not refund any payment.

 

10: Change Policy:
If the clients want to change the departure date before issuing date, CTT will help to reissue the new tickets without receiving any charge. If passed the issuing date, tickets have been issued, you have to cancel the booking and issue a new one. So it's the same with cancellation policy. But CTT may not ensure you to get the new tickets, it depends on the train tickets status.

11. For Seats and Sleepers
Seat, Hard Sleeper, Soft Sleeper, Deluxe Cabin: Deluxe Cabins-2 person stay inside with 2 sleepers. Soft Sleeper - 4 person inside with 4 sleepers. Hard Sleeper - in one car without too much private. Seat divided by soft seat and hard seat. We provide tickets probably in same cabin, but can not ensure it. There will be the risk that clients maybe stay in the different car in some occasions like peak season of Chinese Spring Festival, National Day Holiday etc. If you select the alternative Trains and Seat category, we will change the train tickets for you automatically. Sleepers to Sleepers, Seats to Seats. And the trains time difference will be considered by our professional staff. If you select doesn’t accept any change of the seats and trains, we will not change it. We will try our best to buy all your sleepers in one car or one room but CTT can not ensure you on this issue. CTT can help you to write a note to Chinese attendant and they may change the tickets for you with others.

12. Clients Responsibility for collect tickets from Hotels.
PLEASE NOTE: WE WILL EXPRESS DELIVERY THE TICKETS IN AN ENVELOPE TO YOUR HOTEL CONCIERGE OR FRONT DESK 6 DAYS AGO BEFORE THE TRAIN DEPARTURE DATE, USUALLY IT WILL TAKE AT MOST 3 DAYS ( 72 HOURS )TO ARRIVE YOUR HOTEL, BUT AT THAT TIME YOU HAEN'T CHECK IN, SO PLEASE DO ASK YOUR HOTEL FRONT DESK OR CONCIERGE TO COLLECT IT FOR YOU EVEN YOU HAVEN’T CHECKED IN !
SOME HOTEL (HOSTEL) WON'T TELL YOU THE EXPRESS HAS ARRIVED BUT JUST LEAVE THEM IN THE DRAWER OR SOMEWHERE ELSE. SO CHECK WITH THEM WHEN YOU CHECK IN !
PLEASE SHOW BELOW CHINESE WORDS TO THEM IF THEY SAID THEY CAN NOT FIND YOUR EXPRESS DELIVERY WHEN YOU CHECKED IN: 我要我的快�?�，前台（礼宾部）签收的�?
IF YOU CHANGED YOUR HOTEL PLEASE INFORM US ASAP FOR WE CHANGE EXPRESS DELIVERY ACCORDINGLY. IF WITHIN 6 DAYS WE CAN NOT MAKE IT.
IF YOU WANT COLLECT THE TICKETS SOMEWHERE ELSE, PLEASE MAKE APPOINTMENT WITH US AT LEASE 7 DAYS BEFORE.
Statement:
If you give us the wrong hotel names or address or date;
If you changed hotel within 6 days we have sent out the mail;
The names you provided hotel can not find the reservation record;
The hotel front desk or concierge refuse sign and receive the express delivery for you;
All above are nothing to do with CTT and if caused tickets lost we can not refund your payment.

13. Children Tickets Policy
Domestic Children tickets Policy�?
Domestic Children tickets standards: Children with 120-150 cm height need to buy the children tickets. Children with height under 120 cm can take the train free (sharing seats with parents). But every adult passenger could only take one child for this ticket free policy. For example, if you take two children, whose heights are both under 120 cm, ticket for one of them will be free but the other children need to buy the children tickets.
Domestic children ticket price: 60% of adult ticket price.

International train tickets Children tickets Policy�?

Policy concerns on the following international train lines:

Beijing to Moscow
Beijing to Ulan-Bator
Beijing to Phjongiang
Nanning to Hanoi
Urumqi to Alma-Ata

International children tickets standards: Children between 4 - 12 years old need to buy the international children tickets. If more than one child under 4 years old are taken on to the train, you can only get one child ticket free, and for other children you need to buy the children tickets.
International children ticket price: 70% of adult ticket price.
Policy concerns on the following international train lines:
Beijing to Kowloon
International children tickets standards: Children between 4 - 10 years old need to buy the international children tickets. If more than one child under 4 years old are taken on to the train, you can only get one child ticket free, and for other children you need to buy the children tickets.
International children ticket price: 70% of adult ticket price.
Policy concerns on the following international train lines:
Kowloon to Beijing Kowloon to Shanghai Kowloon to Guangzhou East
International children tickets standards: Children between 5- 9 years old need to buy the international children tickets. If more than one child under 5 years old are taken on to the train, you can only get one child ticket free, and for other children you need to buy the children tickets.
International children ticket price: 70% of adult ticket price.

 

I agree with it, go to book China train tickets.