Privacy Policy
How CTT Protects Customer Information
This policy explains how China Train Tickets collects and uses information for train tickets, tours, transfers and customer support.
Information we collect
We collect the information needed to answer enquiries and process bookings, such as your name, email address, phone number, travel route, travel date, passenger details and passport information when a ticket or tour requires it.
How we use information
We use your information to confirm availability, create orders, arrange tickets, tours or transfers, contact you about your booking, provide customer support and meet legal or supplier requirements.
Payment and documents
Payment details are handled through payment providers such as PayPal. Passport copies and uploaded documents are used only for the booking service requested and are protected from public access.
Security checks
Some forms use Google reCAPTCHA to reduce spam and abuse. Basic technical data, cookies or similar signals may be processed by Google as part of that verification.
Sharing information
We share booking information only with staff, ticketing partners, guides, transfer providers, hotels or other service suppliers when it is necessary to arrange the service you requested.
Retention and requests
We keep booking records as needed for customer service, accounting and operational history. You may contact CTT to update your information or ask questions about stored personal data.